We take a £25 non-refundable deposit to book your order which must be paid at the time of ordering.
Full payment is required at the time of approving proof and the funds must clear before making the stationery begins.
Payments are processed through PayPal but cheques and bank transfers are also accepted as well as all major credit/debit cards.
If you have purchased samples the cost of these will be deducted from your order.
We suggest placing your order a minimum of four months before you wish to send them out but if you have a shorter timescale then please contact us to see if we can help.
Digital proofs will be supplied by email in the form of PDF’s at this stage changes can be made and approval is required. Once approval has been received no further changes can be made without incurring additional costs. After approval has been given any errors are the customers’ responsibility.
There will be individual proofs for each item ordered.
A charge for post and packaging will be added to your order price.
Orders are sent through Royal Mail tracked services requiring a signature on delivery. Any damaged goods must be signed for as damaged and you must notify us within 48 hours of receipt. Any damage once the parcel has left us is not our liability and all claims will need to be processed through Royal Mail. Pictures of the damage will be required.
Any delivery time delay is outside our control and as such we accept no liability.
If the order were to arrive incorrect you must notify us within 24 hours in writing and supplying photographs where possible. After investigating thoroughly if it is our error then it will be rectified as quickly as possible at no cost. If, however it proves to be a customer error there will be a charge applied for rectification.
All items are handmade and as such there is a no refund policy.
If an order is cancelled after payment, providing no work has been initiated a 50% refund will be given. f work has commenced there will be no refund.
Invoices are due upon receipt, AD Design & Print reserve the right to add a late payment fee of £40 when an invoice reaches 30 days.
Colour charts shown on the website are an indication only and we cannot take responsibility for colour changes due to computer screens. If there is any doubt we always recommend a colour sample. Computer screens do not show an accurate representation of colours.
Due to our items being handmade products there may be slight variations to what is shown on the website or samples received.
During the creation process, some of the decorative items used to create the order may become unavailable or discontinued. If these circumstances arise we reserve the right to make the substitution of a similar element.
All designs are considered the copyright of AD Design & Print, any reproduction of our designs will be breaking the copyright laws. We do not give permission for any of our designs to be recreated.
